Fairfield High School for Girls

Introduction

The Geography Department seeks to enable students to make sense of their world, and to understand the processes, both human and physical that shape it. Geography is a contemporary and dynamic subject which addresses issues such as ‘Climate change’ ‘Resource depletion’ and ‘Sustainable Development’. These issues raise crucial questions about the sort of future society that we wish to create. Therefore it is extremely relevant for today’s school children.

Fairfield High School Geography department wants to generate an interest in Geography that will last beyond the students’ school career. We also aim to provide a stimulating learning environment that encourages the student to take an interest in all Geographical matters. In addition it is hoped that by studying the subject general skills such as communication, expression and evaluation will be fostered.
Subject Specific aims include:

• To develop a ‘sense of place’ and to appreciate the significance of change on the earth’s surface
• To acquire and apply knowledge and understanding of physical and human processes and their interactions
• To develop enquiry skills through fieldwork, to broaden the student’s experience of the world around them
• To encourage a sympathetic understanding of different communities, and cultures within our own society and elsewhere in the world
• To develop an awareness of the contrasting opportunities and constraints facing people living in different environments
• To introduce and develop a variety of geographical skills
• To develop ICT skills as are relevant to enhancing geographical understanding and skills
• To appreciate the importance of sustainable development to the future of the planet

The UK Travel and Tourism Industry

Understand the concept of the Travel and Tourism Industry

• Main types of tourism
• Reasons why people travel

Know the roles & relationships of organisations within the UK Travel and Tourism industry

• Domestic organisations
• Outbound organisations
• Inbound organisations
• Organisations that support the industry
• Relationships between organisations

Understand the development of the UK Travel and Tourism industry

• Development of package holidays
• Development of Travel Agents
• Horizontal & vertical integration
• Technological developments
• Developments in the airline industry
• Other developments in transport
• Changes in tourism habits since 1945

Understand the impact of legislation and other issues on the UK Travel and Tourism industry

• Legislation
• Issues that have affected the industry

Customer Service in Travel and Tourism

Understand different approaches to customer service in different Travel and Tourism organisations

• Organisations
• Processes
• Resources available
• Policies

Understand the needs of different types of customers in the Travel and Tourism industry

• Different types of customers
• Needs of customers

Know the skills needed to provide good customer service in the Travel and Tourism industry

Communication methods

Communication skills

Selling skills

Presentation skills

Personal presentation

Ways of measuring customer service

Be able to demonstrate customer service skills and techniques in Travel and Tourism situations

• Customer disposition
• Location
• Situations

European holiday destinations

Know the location of major European holiday destinations and gateways

• Countries
• Landscapes
• Holiday destinations
• European gateways from the UK

Understand factors influencing the appeal of European holiday destinations

• Natural features
• Local attractions
• Facilities
• Traditions and culture
• Accessibility from the UK
• Climate
• Image

Be able to cost selected holidays to Europe

• Standard package holidays
• Using brochures
• Costing a standard package holiday
• Costing independent arrangements
• Types of customer

Be able to provide information to customers travelling to European holiday destinations

• Travel information
• General information
• Sources of information